Frequently Asked Questions

You will receive an invoice monthly for your previous month’s consumption

Unify Energy manages private landlord Energy infrastructure within a building or campus to deliver and bill Energy directly to occupying tenants who otherwise would not be able to have a direct relationship with a regulated Energy supplier. Depending on your specific building and what infrastructure your landlord has deployed your bill will be calculated in one of the following ways;

1. Based on a meter read from a dedicated meter calculating usage in your space

2. Based on an apportionment method either for the entire building or on a smaller portion of the building or campus you occupy

3. A combination of both - quite often electricity usage can be granularly metered whereas things like heating & HVAC may be shared across a building or an area of a building

In each scenario we will transparently share any information you would like access to and your friendly Account Managers are readily available to answer any questions.

Usually the preferred method of billing for both us and our customers is PDF invoice via Email

Direct Debit is the preferred method of payment. You can discuss both variable and fixed DD, to organise this please contact our finance team; finance@unifyenergy.co.uk

Your Energy Price can either be fixed or variable. This will be displayed on your bill. You will be notified within 30 days of any changes to your price.

If you are struggling to pay your energy bills please contact us directly on 0330 058 0580 and press 2 to connect with our credit control department. We can help you OR The Business Debt Line- Provide free impartial advice to small businesses and the self-employed. Visit www.businessdebtline.org or call on 0800 197 6026. Citizens Advice- Provide free, impartial advice on consumer issues such as debt and complaints. Visit www.citizensadvice.org.uk or call 0808 223 1133.
We are an Ofgem-regulated energy supplier. For more information on our regulator visit ofgem.gov.uk.

CCL (The Climate Change Levy) is an environmental tax, and is based on the energy consumption. CCL applies if your business is industrial, commercial, agricultural or a public service.

Absolutely, please email us on billing@unifyenergy.co.uk and your account manager will be able to send that out to you.

Some meters will display a read that will be collected either manually or automatically each month. This will then be deducted from your prior months reads to give us your consumption for that month. These two reads will be displayed on your bill.

Some meters may be able to be read every half hour. If this is the case we will combine these consumption values at the end of the month to give us your full consumption for the month. This will be displayed on your bill as consumption. With the move towards more SMART meters and greater granularity of energy data these meters will become more common. Customers with these meters will be able to have a more detailed profile of their energy data. Something we will move towards for all customers.

Unify Energy's out-of-contract rate from 1st January 2025 for electricity is 30.68 p/kWh and gas is 7.25 p/kWh both rates have standing charges relevant to the region. You can check our OoC Standing and Capacity Charges here. If you would like further details of these standing charges please contact us on 0330 058 0580 and speak to your account manager. Out-of-contract rates may be higher than an agreed contract rate, please contact your account manager to discuss our current contract rates.

Your consumption data can be found on your monthly bill. All customers can request their historic data from us, if you or someone you ask us to work with would like to request this please contact us on 0330 058 0580 and your account manager will get that to you. 

Customers with an AMR meter, one that has automated meter reading technology or a SMART meter, will receive this as half hourly data. 

If you are a representative of one of our customers, please ask them for an Letter Of Authority and send that to us and we will be able to give you access to their half hourly data. 

Unify Energy has a customer portal, once you are signed up to that, you will be able to access your bills and data through your account. Please let us know if you would like further details on this.

You can contact us on either hello@unifyenergy.co.uk or the billing team at billing@unifyenergy.co.uk. We will need the date you’re moving out and we will send you your final invoice.

If you would like to send a meter reading you can email us at billing@unifyenergy.co.uk and we will update your account.

If you have questions about moving supplier please contact us on billing@unifyenergy.co.uk for further information.

In multi-tenanted buildings it is often the case that occupiers have to use the Energy supplier chosen by their landlord. This isn’t dictated by landlords or Energy supply companies but as a result of how energy infrastructure works within multi-tenanted buildings. If you are using Unify Energy because your landlord has selected us as the provider for the building it may not be straightforward to change suppliers as there may only be one incoming supply to the building that you are connected to. Unify Energy provides enhanced services so that customers in multi-tenanted buildings who are connected to the landlords supply can still have access to a regulated Energy supplier, invoices, help & support. Unify Energy addresses the Energy needs of those ‘forgotten customers’ inside multi-tenanted buildings.